Last updated: February 9, 2026

Thank you for shopping at OtherBals! We aim to deliver your orders quickly and reliably. Please read the following details about how we ship your products.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We work with trusted couriers to ensure safe delivery.

Standard Shipping: 3–7 business days

Express Shipping (where available): 1–3 business days

Delivery times may vary based on location, customs clearance, and unforeseen delays.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery address and the selected shipping method.

Free shipping may be offered on orders above a certain amount — please check the cart page for current offers.

Order Tracking

Once your order ships, you will receive a tracking number via email/SMS so you can track your delivery.

Shipping Restrictions

We currently ship to addresses within the countries listed at checkout.

If an item cannot be shipped to your location, you will be notified before your order is charged.

Lost or Damaged Shipments

If your order is lost or arrives damaged, contact our support team immediately at ot.herbals@gmail.com with your order number and photos (if damaged).

We will help resolve the issue quickly and send a replacement or refund where applicable.