We want every customer to feel cared for, the same way our balm is made to care for your body. If something goes wrong with your order, here’s how we handle it:

When You Can Return

You can return the balm within 7 days of receiving it if it is unopened, unused, and in its original packaging.

For safety and hygiene reasons, we cannot accept returns of opened or used balm.

How to Start a Return

Email us at support@otherbals.com with your order number and reason for return.

We’ll guide you through the return process.

Once we receive and check the balm, we’ll issue your refund.

Refunds

Refunds are made to the same payment method you used when ordering.

Shipping costs are not refundable.

Damaged or Wrong Item

If your balm arrives damaged or you receive the wrong item, please contact us within 48 hours. Send us photos so we can see the issue. We’ll arrange a replacement or refund quickly.

Our Promise

Your trust is important, and we want you to feel confident when you order from OT Herbal.