Who we are

Our website address is: http://otherbals.com.

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At OT Herbal, we believe caring for people goes beyond creating herbal remedies. Just as our balm is made to bring comfort, we handle your personal information with the same care and responsibility.

When you order our Pain Relief Balm, we collect details like your name, address, email, and phone number. We also receive payment information through our secure payment partners. If you browse our website, we may use cookies to understand how you interact with our pages. We explain this clearly so you know what we collect and why.

Use information only for specific purposes

We use your details only to process your order, deliver your balm, provide support, and improve your experience. We will not use your personal information for anything outside of these purposes.

Collect only what we need

We collect only the information necessary to make sure your Pain Relief Balm reaches you safely and on time. Nothing more.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Keep your information accurate and up to date

If your address or contact details change, we’ll update them so your balm doesn’t get lost in delivery. If you want your information deleted, we’ll do so whenever possible unless we need it for legal or order-related reasons.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Do not keep information longer than needed

We won’t keep your details longer than necessary. Once your order is fulfilled and any legal requirements are met, we aim to delete your information.

Protect your information

We protect your personal data with security measures to keep it safe from misuse or loss.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.